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Medical Requests

For any medical questions, requests, or concerns, please schedule an appointment with our doctors to discuss.

How can I ask my doctor medical questions or make medical requests?

For any medical questions, requests, or concerns, please schedule an appointment with one of our doctors as we may not be able to process urgent medical requests by email, fax, or phone. 

For administrative requests, please take a look at our Frequently Asked Questions as we try to answer the majority of these questions on our website. If you still need assistance, please contact us through our Contact Form with your full name and request details or by calling 416-800-6500.

For any emergencies, please visit your nearest emergency room or call 9-1-1. 

Q for Doc


Please select the option that applies to you: **to prevent delays in processing your request, please complete all of the outlined requirements**

medical records

I need a form to be completed by a doctor

Most forms are NOT covered by OHIP and a fee will be charged for its completion by a Citrus doctor. The exact fee will be provided upon completion as the fee is dependent on the complexity and requirements of the form. See here for approximated rates for common form requests.

When requesting to have a form completed by a Citrus doctor, complete the following to ensure your form can be returned to you in a timely manner:

  1. Read the entire form and prepare answers to all the questions.

  2. Fill out any information that is required by you (i.e. personal information & details, your signature, etc.)

  3. Submit the document through our Contact Form at least 48 hours prior to your appointment OR bring the form with you to your in-person appointment

Please allow 3-7 business days for the form to be completed. Additional time may be required if lab results are needed. If there is an urgency to the form, let us know and we will try our best to accommodate. 


Where do I go to get my blood/imaging test done?

Bloodwork / Urine Sample / ECG Test:

  • Once your doctor has given you a requisition for the required test, you can visit any laboratory in Ontario! We recommend searching up your nearest LifeLabs or Dynacare location as they send your results directly to our electronic record system, which is faster and more secure than fax or mailed results.

  • You can submit your requisitions online by contacting LifeLabs here or uploading it to Dynacare here


  • Once a doctor has given you a requisition for imaging (i.e. x-rays, mammograms, ultrasounds, etc.), you do NOT need to visit the location indicated on the form - you can visit any imaging centre in Ontario excluding hospitals.  

  • Some tests will be arranged directly with specific sites or hospitals (i.e. MRIs and CT scans). In this case, you would not have received a requisition form from the doctor. The site will notify you directly once they have scheduled an appointment, or you will hear from us about any appointment notices we have received.

When visiting a lab or imaging location:

  • Please remember to bring your OHIP card with you. 

  • Most labs and tests (i.e x-rays) do not require an appointment, but we recommend calling ahead to confirm for your specific test and their walk in availability.


How can I have my prescription renewed without coming to see my doctor?

  • For NEW medication requests, schedule an appointment with your family doctor by clicking here

  • For all prescription RENEWALS, please have your pharmacy fax in the request to us at 416-342-1790. 

  • If your doctor has specified that requests can be sent in online, please contact us through our Contact Form with your full name, medication, and name of family doctor.

Where can I have my prescription filled?

  • With a medication prescription from our doctors, you can fill it at any pharmacy in Ontario! 

  • It is highly recommended to fill all or your prescriptions from the same pharmacy. This allows your pharmacist to better understand your needs, identify potential adverse reactions, catch dosage mistakes, and recommend simplified, cheaper, or better therapy options! 

COVID-19 Questions

Can I get a COVID-19 vaccine at Citrus?

  • No, COVID-19 vaccines are not available for adults or children at either Citrus Medical location (Royal York or Lakeshore).

  • Please book a COVID-19 Vaccine Appointment at a City-run or hospital clinic using the Ontario registration system, or by calling 1-833-943-3900. This line is available 8:00am to 8:00pm 7 days a week.

Want more information? Contact us, we are here to help.   

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