Patient FAQs

New Patient

2) Is there parking nearby?
1) Where are the clinics located? How do I get there?
3) How do I sign up for a new family doctor? What are the benefits of getting a family doctor?
4) What languages are spoken?

OHIP and Uninsured Services

1) Do I need OHIP coverage? What if I am covered by another health plan?
2) Can I still have an appointment if my OHIP card is expired?
3) Can I still have an appointment if my OHIP card is invalid (Lost, Damaged, Cancelled, Voided, or Stolen)?
4) Are there services not covered by OHIP?
6) My OHIP is expired, or is about to expire, what should I do?
5) I renewed my OHIP card - how do I notify the clinic?

Existing Patient

Appointment Scheduling - Family Practice

2) How do I cancel or reschedule an appointment?
4) Why can’t I schedule multiple appointments on the same day?
3) How do I change my online scheduling password or email address?
1) How do I schedule an appointment?
5) Why can't I discuss multiple medical issues at one appointment?

Appointment Scheduling - Medical Specialist

1) How do I schedule an appointment with a Citrus specialist?
2) How do I cancel or reschedule an appointment with a Citrus specialist?
3) My doctor referred me to a specialist, how do I schedule an appointment?
4) How can I cancel or reschedule my appointment

Medical Questions & Requests

1) How can I ask my doctor medical questions or make medical requests?
2) How can I request a copy of my medical records?
3) Can I have an appointment if I am not in the province/ country?
4) I changed my email address, phone number, or mailing address - how do I notify the clinic?
5) I need to have a form filled by my doctor
6) How can I make a payment to Citrus Medical?

Blood and Imaging Tests

1) Where do I go to get my blood/imaging test done?
2) How do I obtain a copy of my imaging reports/scans/films/disk/etc…

Prescriptions

1) How can I have my prescription renewed without coming to see my doctor?
2) Where can I have my prescription filled?

Newborns and Prenatal Care

1) How can I get referred to the Citrus Medical Family Obstetrics team?
2) I am newly pregnant and need prenatal care
3) I just had a baby and need to bring my newborn baby in to see the doctor - what do I do?

Want more information? Contact us, we are here to help.