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Clinic Policies


We are committed to providing a safe, secure and respectful environment for all patients and staff. Words or actions that make others feel threatened will not be tolerated and decisive action will be taken to protect patients and staff.

Citrus Medical Centre considers the use of inappropriate words, actions or inactions as disruptive behavior.

Inappropriate Actions/Inactions:

  • Violence (exercise or attempt of physical force)

  • Intimidation

  • Throwing or damaging property or breaking things

Inappropriate Words (in person, by phone or any other means of communication):

  • Abusive language

  • Disrespectful, demeaning or abusive language/comments

  • Remarks, jokes or innuendos that demean, ridicule or offend

  • Discriminatory remarks

  • Threats or threatening behaviour

  • Bullying

Immediate action will be taken when incidents described above occur.


If you cannot attend your appointment, let us know by email, phone, or voicemail at least 24 hours prior. Failure to give 24 hours notice will result in a cancellation/no-show fee of $40.00 + HST. 

Specialist appointments require 48 hours notice with a cancellation/no-show fee of $140.00 + HST. 

We understand that unforeseen circumstances might lead to missed appointments/late cancellations, and we are always willing to review individual cases. If you ever find yourself unable to keep a scheduled appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to reschedule your appointment and offer the vacated slot to another patient.


Some services are not covered by OHIP and you may have to pay directly to the clinic for these services; some common examples that are not covered include doctor’s notes, most forms, driver’s physicals, insurance forms, cosmetic procedures, etc. For a complete list, click here.

If you require any forms to be completed, please bring or send in the form prior to your appointment.

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