*temporarily* FOR EXISTING PATIENTS ONLY
In the coming weeks, we will be closing our email address (info@citrusmedical.ca) for incoming clinic communication and introducing an electronic contact form via Ocean. This transition aims to provide you with a secure messaging platform and enhance our ability to respond to your inquiries efficiently.
To facilitate a smooth transition, we request that you begin using the electronic contact form for any future communication with our clinic. This will allow us to make any necessary changes & edits before closing our clinic email.
The form can be found by clicking "Contact Us" above.
To read more about why this change has been made & for steps on how to navigate the form, click "Read More" below.
As of May 1, 2024, only submissions through our electronic contact form via Ocean will be accepted. The email address (info@citrusmedical.ca) will no longer be actively monitored. Read more HERE. All patients are asked to contact the clinic through:
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Ocean Electronic Contact Form: access the form below
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Call us during our regular business hours: 416-800-6500
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Clinics, physicians, and third-parties may fax us at: 416-342-1790
Ocean Contact Form
Please select one of the following options below:
BOOKING APPOINTMENTS
All appointments with family doctors, Urgent After Hours, and "walk-in" must be booked through our online booking portal, Health Myself. Patients who call to book an appointment will be directed to the online booking portal. The schedule on Health Myself is updated in real-time.
If you are having issues with scheduling an appointment online, please contact us through the Ocean Contact Form above and provide as many details about your error as possible, or call us at 416-800-6500.
If you need to contact technical support, you can click the “Need Help?” button on the bottom right corner of every screen, or you can send an email to support@healthmyself.ca.
Please provide them with
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Your name
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Birthday
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Citrus Medical’s name
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An overview of the issue you are having
PHONE CALLS
Our peak phone times are Weekday mornings and noon. If you are calling during our peak hours, you may experience a higher than normal wait time. We check and respond to our voicemails daily, so you can also leave us a message. Please leave your full name and reason for call when leaving a voicemail.
OPENING HOURS
Royal York
MONDAY : 8am – 8pm
TUESDAY : 8am – 8pm
WEDNESDAY : 8am – 8pm
THURSDAY: 8am – 8pm
FRIDAY: 8am – 6pm
SATURDAY: 10am-2pm
Lakeshore
MONDAY : 12pm – 8pm
TUESDAY : 8am – 8pm
WEDNESDAY : 8am – 8pm
THURSDAY: 8am – 5pm
CONTACT US
PHONE : 416-800-6500
FAX : 416-342-1790
EMAIL : No Longer In Use - Written Communication now through Contact Form
605 Royal York Rd, Toronto ON M8Y 4G5
2240 Lake Shore Blvd W. Toronto ON M8V 0B1
