Best Practices for Contacting Us

BOOKING APPOINTMENTS

The fastest way to schedule an appointment is through our online booking portal, Health Myself! Avoid long phone wait times & back-and-forth emails by booking directly into our doctors' schedules, including our Urgent After Hours clinic. The schedule on Health Myself is updated in real-time. 

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If you are having issues with scheduling an appointment online, you can also email us at citrusmedicalcentre@gmail.com with your 1) full name 2) reason for appointment 3) availability for phone and/or in-person appointments. Please also send in a photo of your error to help us troubleshoot the issue.  

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EMAILS

We try to respond to all email requests within 24-48 hours. Please note, there may be increased delays after long weekends and holidays when the clinic is closed. 

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Help us help you! When sending an email, please note the following

• Include the patient's full name 

• If requesting an appointment, include the reason + availability of the patient

• Do not reply to your original email to follow up as this will bump your email further down the line.

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If you have urgent email requests, include the word "Urgent" in the subject of your email to bring our attention to it.

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PHONE CALLS

Our peak phone times are Weekday mornings and noon. If you are calling during our peak hours, you may experience a higher than normal wait time. We check and respond to our voicemails daily, so you can also leave us a message. Please leave your full name and reason for call when leaving a voicemail. ​​