Best Practices for Contacting Us

BOOKING APPOINTMENTS

The fastest way to schedule an appointment is through our online booking portal, Health Myself! Avoid long phone wait times & back-and-forth emails by booking directly into our doctors' schedules, including our Urgent After Hours clinic. The schedule on Health Myself is updated in real-time. 

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If you are having issues with scheduling an appointment online, you can also email us at info@citrusmedical.ca with your 1) full name 2) reason for appointment 3) screenshot of the error message to help us troubleshoot the issue.   

If you need to contact technical support, you can click the “Need Help?” button on the bottom right corner of every screen, or you can send an email to support@healthmyself.ca.

Please provide them with

• Your name

• Birthday

• Citrus Medical’s name 

• An overview of the issue you are having

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EMAILS

We try to respond to all email requests within 24-48 hours. Please note, there may be increased delays after long weekends and holidays when the clinic is closed. 

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Help us help you! When sending an email, please note the following

• Include the patient's full name 

• If requesting an appointment, include the reason + availability of the patient

• Do not reply to your original email to follow up as this will bump your email further down the line.

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If you have urgent email requests, include the word "Urgent" in the subject of your email to bring our attention to it.

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PHONE CALLS

Our peak phone times are Weekday mornings and noon. If you are calling during our peak hours, you may experience a higher than normal wait time. We check and respond to our voicemails daily, so you can also leave us a message. Please leave your full name and reason for call when leaving a voicemail. ​​